Is there a participant helpdesk / support line?
The Wellmind Health team provide non-clinical support to all participants. Automated reminders encourage engagement. If participants experience technical issues or have a general question about the program or their participation, they can contact the helpdesk via phone, email, and web-chat.
I'd like to take part. Where can I enrol myself onto the programs?
Wellmind Health digital treatment programs are available to individuals via our licensed providers. These include healthcare services, workplaces, social enterprises and more. If you are in or starting employment, you may be eligible for funding via an Access to Work grant or from your employer: see here for details. Please note that we are unable to check if a particular provider can offer you the program; you will need to enquire with them directly.
How can I provide the treatment programs to my patients / employees / population?
Cost-effective simple solutions are provided to facilitate the Wellmind Health digital treatments in healthcare, workplace, and social enterprise settings. Get in touch to find out more.
Can anyone use / benefit from the digital treatments?
The Wellmind Health digital treatments are designed to be as inclusive as possible so that most people can participate and benefit from the programs. However, as with any treatment, it may not be suitable for some and/or there can be certain criteria individuals must meet to participate in that particular therapy. Please refer to the FAQs on the individual program websites for further information:
Pathway through Pain
Pathway through Arthritis
Be Mindful
Meditainment
How is success and effectiveness measured?
Participants chart their health and wellbeing improvement by taking program integrated assessments pre- and post-treatment. Outcomes are populated into reports accessed via the platform portal. The clinical assessment measures include:
- EQ-5D: Health Questionnaire Instrument for Measuring Quality of Life (incl. EQVAS)
- GAD-7: Generalised Anxiety Disorder Assessment
- PHQ-9: Patient Health Questionnaire for Depression
- PSEQ: Pain Self-efficacy Questionnaire
- ODI: Oswestry Disability Index (low back pain)
- MSK-HQ: Musculoskeletal Health Questionnaire
- PSS-10: Perceived Stress Scale
How does the platform / portal work?
Partners are provided access to a specialised yet simple to use web-based portal for facilitating the digital treatments, tailored to their specific needs and requirements. Training is provided on its use with a dedicated senior support contact on hand throughout the contract duration.
Does participant access to the programs expire?
Once enrolled participants will have either one year or three years to complete the program and access its tools (depending on the licence purchased). The system sends automatic reminders to encourage continued engagement. Participants can take part at their own pace and will learn the skills and techniques for continuing their practice into the future.
What are your clinical safety and data security assurances?
The Wellmind Health platform and treatment programs uphold the highest standards for clinical safety, data protection, technical security, interoperability, usability, and accessibility. Please see here for further information.